Existing customers 0800 542 6866** or from a mobile 01535 959 592
Start your claim 0800 1105 742** or from a mobile 0203 142 8404

Privacy Policy

Privacy Policy

This privacy policy sets out our current approach and demonstrates our commitment to your privacy. We may change the content or services found on our website at any time without notice, and consequently our privacy policy may change at any time in the future.  By using this website, you are asked to agree to the collection and use of your information for the purpose of financial claims services. We will only do so for this intended purpose and by using the contact methods expressly agreed by you only.

1. This Privacy Policy

1.1 Investor Compensation (UK) Limited Company Number: 07769324, who are regulated by the claims management regulator in respect of regulated claims management activities. We are entered in the Information Commissioner's register of data controllers with registration number Z3141844.

1.2 We are committed to protecting your personal data and other information you provide to us via this website. Please read this privacy policy carefully as it contains important information about our use of that information. It explains what information we collect about you, and how we use it, including when we might disclose it to third parties.

1.3 Because of the financial nature of our business, our products and services are not designed to appeal to or to be sold to persons under the age of 18. Therefore, we do not knowingly attempt to solicit or receive any information from children. If you are under the age of 18, you must not use this website.

1.4  It is our obligation to inform you, as a Client, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) should you wish too. More details on this can be found on their website - https://ico.org.uk/concerns/  If you wish to complain to us, you can direct your complaint to customerrelations@investorcompensation.co.uk, for the attention of the complaint handler.

1.5 The purpose of processing is for the fulfilment of our claims management services.

1.6 The lawful bases we rely on for processing your data are Consent and Contract. For clarification, Article 6 of the General Data Protection Regulation sets out all lawful bases.

6(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

6(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

1.7 You can withdraw the consent you have provided at any time. If you wish to do this, please email us at info@investorcompensation.co.uk

2. What information does Investor Compensation collect?

2.1 You need to register before you can use any of the services described on this website. We and any third parties who host or maintain this website may need to collect information about you and your computer to enable you to do so. The information will be collected when you register with the website or when you choose to use the services available via the website.

2.2 We may use the information collected to personalise your experience on the website, to help you to log-in in future, to continue to use the website, and to help us select services or materials for inclusion on the website which may be of interest to you. We along with other Mitchell Farrar Group companies (who also have the Registered Office of Unit 1C, Riparian Way, The Crossings Business Park, Crosshills, Keighley, BD20 7AA) may, from time to time, use your information to let you know about other products or services, which we consider may be of interest or benefit to you. We will only do this if you have expressly agreed to this when submitting an enquiry to us.

2.3 The nature of our business is such that we may on occasion ask you to provide sensitive personal data as defined in the General Data Protection Regulation 2016. Where we do so, you agree to that and give your explicit consent to our use of such sensitive personal data for the purposes for which it was provided. We will take appropriate measures to protect such sensitive personal data at all times.

2.4 We or third parties hosting servers on our behalf may also monitor traffic patterns and usage of the website to help it to improve the website design and layout. We will not be able to identify you from that monitoring.

2.5 We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Telephone conversations may also be monitored for staff training purposes.

3. Sharing of Information with Third Parties

3.1 We will only disclose your personal information to third parties:

  • - If you agree as noted in section 2.2;
  • - As otherwise described in this section 3.

Suppliers and Other Service Providers

3.2 From time to time we use third party suppliers and service providers to facilitate our services (e.g. for call centre and face to face services). Where any service provider collects information directly from you (such as the situation where we ask a service provider to conduct a survey for us) you will be notified of the involvement of the supplier or service provider, and all information disclosures you make will be strictly optional.

3.3 We may need to pass your information to third parties who help us to maintain, administer or develop the website but, if so, that information is only given to those third parties for that limited purpose and subject to those third parties agreeing to keep the information secure.

3.4 In addition, we may provide aggregate statistics about our customers, sales, traffic patterns and related website information to reputable third-parties, but these statistics will include no personally identifying information.

Legal Disclosure

3.5 We may disclose personal data to the extent permitted or required under any enactment, by rule of law, order of the Court, as requested by other government law enforcement authority, to enforce our legal rights, to operate our systems properly, or to protect ourselves or our users.

4. Your Consent

4.1 You acknowledge and agree that in the course of registering or using this website and any services offered via this website, certain information about you will be captured electronically (including sensitive personal data where required, but this will be subject to you giving your explicit consent in all cases) or otherwise and transmitted to us or and, potentially, to any third parties as set out above, or to third parties who host our web servers or assist us in maintaining this website.

5. Investor Compensations responsibilities - How does Investor Compensation protect user information?

As required by the General Data Protection Regulation 2016, we follow strict security procedures in the storage and disclosure of information which you have provided via this website, to prevent unauthorised access. We will take reasonable steps to ensure your personal details remain secure, however, we cannot therefore guarantee the security of any information you provide through the website. You agree that we will not be liable for any such security breaches unless we have failed to take appropriate technical and organizational measures against the unauthorised or unlawful processing or accidental loss, destruction of or damage to your personal information.

6. What are ‘Cookies’ and how does Investor Compensation use them?

6.1 Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer or device if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Read more about the individual cookies we use and how to recognise them by clicking here.

Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of this website.

6.2 We may conduct analyses of user traffic. These analyses will be performed through the use of IP addresses and cookies which are required to ensure a secure server connection. We do not use cookies to store any personal data or browsing habits.

6.3 Third parties such as advertising agencies and content providers may use cookies on this Website to collect personal information about you. Investor Compensation (UK) Ltd recommends that you read the privacy statement of any third party before using their Website.

7. Changes to Privacy Policy

We reserve the right to add to or change the terms of this privacy policy in our sole discretion, without prior notice to you. If we change this privacy policy, we will post the new privacy policy on the website, and it will become effective from the time of posting to the website. Please visit this privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your information. Wherever possible, we will give you notice of any changes prior to their implementation.

8. General

This website contains links to other websites. Please be aware that we are not responsible for the privacy policies of such other sites. We encourage users to be aware when they leave the website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

9. Contact Mailing Address

If you have any questions about our privacy policy or the information we hold about you please contact us at the address or telephone number on our contact us page at /contact-us

10. Data subject access requests

You have a legal right to see a copy of the information we hold about you. This service is free of charge, however we can charge a ‘reasonable fee’ where a request is manifestly unfounded or excessive, particularly if it is repetitive. We can also charge a reasonable fee to comply with requests for further copies of the same information.

You also have the right to correct any errors in the information that we hold about you. Please let us know about changes to your details so that we can keep our records accurate and up to date.

Further information about data protection issues including the online register of data controllers can be found on the Information Commissioner’s website at www.ico.gov.uk.

 

Investor Compensation (UK) Limited Telephone: New Customers: 0800 1105 742 / Existing Customers: 0844 88 00 648 / Fax: 0844 682 7381 Web: www.investorcompensation.co.uk /www.ppiclaimback.co.uk / www.bankingrefunds.co.uk Registered in England: Unit 1C Riparian Way, The Crossings Business Park, Cross Hills, Keighley, West Yorkshire,BD20 7AA Mailing Address: Vendor Correspondence Investor Compensation PO Box 6892 Wolverhampton WV1 9XP Company Registration Number: 07769324 PPI Claimback andBanking Refunds are trading styles of Investor Compensation (UK) Limited, VAT No. 135536417 Investor Compensation (UK) is regulated by the Claims Management Regulator in respect of regulated claims management activities; that registration is recorded on the Claims Regulation website www.gov.uk/moj/cmr (Authorisation No. CRM28889)  ** Calls may be recorded for training and quality purposes. #Fee payable for Claim(s) cancelled after the 14 day statutory cooling off period or after an offer of redress has been made by the lender. All fees are outlined in our T&C's.^ Subject to fees and taxes.

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