How long does the claim process take?

Wednesday, June 13, 2018

Claim time varies depending on each complaint. We aim to file a full complaint for you as quickly as possible. The complete process depends hugely on how long it takes each bank / card company to handle our original complaint.  Credit companies have 8 weeks to reply by law, which could extend the full claim process to payment to 12-16 weeks. If the claim is rejected by the credit company it can be submitted to the Financial Ombudsman Service  for further review and on average this can take up to 24 months.