What happens next, after I return my PPI claim pack(s)?

Wednesday, June 13, 2018

Once we receive your claim paperwork we will take care of your complaint from here on in. We will collate information on each claim you have submitted and notify the bank/card company of each of your complaints. We will let you know that the claim process has started via phone, letter, or email. In certain cases, we may need to contact you to obtain additional information; again this will be done via phone, letter or email. Please ensure you notify us of any change in your contact details so that we can keep you informed throughout.