What if my claim is rejected?Wednesday, June 13, 2018
Some claims can be rejected by the bank/card companies.
If you receive a letter from your bank rejecting your complaint, you must let us know as soon as possible. We should have been sent a copy also. However, it’s important that we hit the deadline for any appeal we can make to the Financial Ombudsman Service. We will address any points raised by the banks on your behalf.