What is an Upheld Letter?

Wednesday, June 13, 2018

An ‘Upheld Letter’ is the lender’s (bank/card company) way of saying they are willing to offer settlement on your case. Sometimes there is a requirement to sign an acceptance form.
It is perfectly normal that the actual offer isn’t stipulated on this correspondence. The bank/card company has to calculate the offer and they do this upon receipt of the acceptance form.
If there is an offer amount, it is important you tell us as soon as possible. While we should have a copy of the upheld letter, please call us just in case on 0203 142 8116. As part of the claims process we will need to validate it to make sure they are making a fair offer.